Policies · Warranty · Customer care
Built by hand.
Backed with clarity.
Our craftsmanship comes first. These policies set honest expectations for every order—before the first cut, through delivery, and long after your product comes home.
Our commitment
Coverage that respects the craft.
All coverage begins on delivery and is limited to the original purchaser. Keep your invoice—it is required for limited-lifetime repair support. The customer pays all warranty-related shipping and delivery charges.
Seven days
Limited workmanship warranty
Coverage for construction and workmanship defects reasonably discoverable during delivery or initial use.
One year
Carpet warranty
Carpet installed on TGIF-marked products is covered for defects in materials or workmanship during normal intended use for one year after delivery.
Limited lifetime
Repair support
If a product is repairable and the original invoice is provided, TGIF will perform the repair at the cost of materials. Shipping is billed to the buyer.
Reporting windows
Report the right issue on time.
Each deadline applies to a different type of concern. All periods begin on delivery unless the rule specifically begins when a concealed defect is discovered.
24 hours
Visible delivery damage
Report damage, missing components, or incorrect items reasonably identifiable during delivery inspection.
7 days
Workmanship defects
Report construction defects reasonably discoverable during delivery or initial use.
30 days
Concealed defects
A defect that could not reasonably be found during delivery inspection must be reported within 30 calendar days after discovery.
1 year
Carpet defects
Report carpet defects within 30 days after discovery and no later than one year from delivery.
Not covered: ordinary cosmetic wear, chewing, scratching, digging, biting, staining, misuse, abuse, neglect, unauthorized modification, improper cleaning, and other pet-caused damage.
Warranty requests
How to make a claim.
Claims are limited to the original purchaser and require the original order number, photographs, and a clear description.
- 01
Report the problem
Use the reporting window that matches the issue and contact customer care as soon as it is identified.
- 02
Send the evidence
Include the original order number, clear photographs, and a written description.
- 03
Allow TGIF to review
TGIF may require the equipment to be returned for inspection, repair, or replacement. The customer pays shipping and delivery charges.
- 04
Receive the selected remedy
TGIF may choose to repair, replace, refund, or issue qualifying manufacturer credit. Repairs or replacements generally require about two weeks after the returned product is received; this is an estimate.
Shipping & delivery
Good handoffs start with no surprises. Here is what must happen before your order moves.
- Delivery is currently limited to Florida and available to U.S. residents only. Contact us to discuss other locations.
- All balances must be paid in full before shipment or delivery can be scheduled.
- Lead times depend on workload, order timing, and payment. The current estimate is about one week but is not guaranteed.
- We will contact you about one day before completion to arrange pickup or delivery.
- An adult age 18 or older must be present at delivery and inspect the product at handoff.
- A missed scheduled delivery will result in additional charges for reserved labor and transportation.
This is an estimate, not a guaranteed completion date.
Returns & cancellations
Because many pieces are built specifically for one customer, timing and product type matter.
- Non-custom and basic-model products may be returned within 30 days.
- An order may be cancelled for a full refund only before building begins.
- Refunds are unavailable after a build-confirmation email has been sent or more than two days have passed.
- Not responding to an order confirmation does not preserve refund eligibility after the product has been built.
- Custom products carry a 5% restocking fee. All custom-made sales are final.
Confirm specifications and ask questions before approving a custom build.
Damage & repairs
We separate covered workmanship concerns from damage that occurs after a product enters your home.
- Products received damaged will be repaired or replaced at TGIF’s option.
- The buyer is responsible for all related shipping and delivery fees.
- Pet-caused or household damage may be repairable at the buyer’s cost.
- Chewing, scratching, digging, biting, and other abuse are not warranty defects.
- Custom-build requests and professional-trainer B2B access are available through sales@inspiredbytyson.com.
Quick answers
Before you place an order.
These answers summarize the policy. The detailed sections above control if a summary and a detailed term differ.
01When does warranty coverage begin?+
All warranty coverage begins on delivery. The customer pays shipping and delivery charges associated with warranty service or repair.
02How quickly must I report a problem?+
Visible delivery damage: 24 hours. Workmanship defects: seven days. Concealed defects: within 30 days after discovery. Carpet defects: within 30 days after discovery and no later than one year from delivery.
03What remedy is available for a confirmed defect?+
TGIF may choose repair, replacement, a full refund of the original purchase price, or manufacturer-issued store credit capped at the affected product’s original purchase price.
04Who may make a warranty claim?+
Coverage is limited to the original purchaser. Provide the order number, photographs, and a description of the problem.
05How long does warranty service take?+
A product may need to be returned. The estimated turnaround is about two weeks after TGIF receives it, but timing may vary.
06What if my dog damages the product?+
Chewing, scratching, digging, biting, and other pet-caused damage are not covered. Repairable damage may be repaired at the buyer’s cost.
The full picture
Clear policies build better relationships.
This limited warranty is provided by Tyson Gill Inspired Furniture, LLC. to the original purchaser. It gives you specific legal rights, and you may also have other rights which vary from state to state.